Support
Polyhex provides free pre and post-sales technical support to all customers. In this section you will find useful information about Polyhex support, and it also includes our simple returns process and RMA policy specifications.
Polyhex also provide a number of complementary services including software development and certificates application. If you want to find out more information about the additional services we offer, or you have any comments regarding the support supplied by Polyhex, do not hesitate to contact us at info@polyhex.net.
Contact support
Please make sure you fill in all the required information to allow us to provide you with the level of support you require.
Call the support team
Telephone support is available Mon-Fri 9:00 to 17:00 (excluding holidays). Email is more recommended for international customers.
Returns
We operate a Return Materials Authorisation (RMA) system, for traceability reasons when processing returned goods. If a product requires repair, please fill in our online form below to contact Tech. support first, and then our support team will get back to you soon. After that if you still need to return the product we will provide you the RMA Number. And you can download the RMA Form at the bottom and ship the malfunctioning product with the completed RMA Form.
RMA Policy
If you can't find the information you are looking for, please email us at info@polyhex.net